Alicante Airport Bus Service

Once you complete the reservation form, you will be offered the services available for that journey. They can be bus transfers (shared with other clients) or private transfers (exclusive for you, taking you to the door of your destination).

The shuttle services (shared) do not have fixed schedules. You make the reservation and once we have all the reservations, we organize the services in the best possible way so that all passengers arrive on time for their flights, organizing departures and arrivals of passengers who travel at a similar time.

Advantages and disadvantages

• Shuttles or shared services are much cheaper than private services.
• Shared services have specific departure times (you may have to wait a few minutes for your bus to leave).
• Shared services have designated stops at the main hotels, apartments or points of interest (you will find them in the reservation form)
• Private services are exclusive services that pick you up at the airport door and drop you off at the door of your destination (whatever it may be) in a faster and more comfortable way.
• The private service is ideal for transfers without waiting, door to door, without having to worry about anything. It is also ideal for groups, friends or families, since it is exclusive and they will not have to share the vehicle with anyone else.

In this case, the flight schedule or destination you have chosen may not be within the options or conditions under which we offer our shared services.

You must go to the meeting point specified in your reservation voucher, where your driver or a representative will wait for you.

In the case of transfer from the train station, you must go to the meeting point specified in your reservation voucher, where your driver or a representative will wait for you.

In the case of transfer from your accommodation, the driver will wait for you outside the meeting point specified in your booking voucher.

When making your reservation, you will be asked to select your hotel or accommodation from a drop-down list showing all the locations we can take you to. We only offer transfer services to the hotels/apartments shown on that list.

The pick-up point may not be at the front door of the property, however it will be a short distance away.

If you can’t find your hotel in the drop-down list, you can always book a private transfer to have the driver take you directly to your destination point.

Full payment is required at the time of booking. So the reservation will not be confirmed until it is paid in full.

Payment is made by credit or debit card (except AMERICAN EXPRESS) at the end of the reservation process.

If you have not received confirmation of your reservation, please contact us as soon as possible, there could be an error in your email address.

You can cancel any of your transfers or your entire reservation by contacting our reservations departments. Cancellations of the service more than 48 hours in advance will be fully refunded.

No refund will be given for cancellations received less than 48 hours in advance.

Please have your reference number ready. If you have not booked directly with Beniconnect, you must contact the agency with which you made your reservation, as only they can cancel it.

You can modify your reservation by contacting our reservations department by email or phone, always at least 48 hours in advance.

If the changes you wish to make are for a service that is less than 48 hours away, additional charges will be incurred.

These changes are subject to availability.

When contacting our Support Center, have your reference number at hand for any questions.

No, bookings must be made 48 hours in advance. Changes, modifications or cancellations of services later will have an additional cost.

For our private services from 1 to 8 passengers, the child restraint system is mandatory.
If you cannot bring your own, you can reserve it in the “EXTRAS” section.

For our shared service or larger private vehicle service, seats will not be mandatory, however, for children from 15 to 25 KG, you can also add them to your reservation in the “EXTRAS” section.

If you have received confirmation of your reservation, it is not necessary to reconfirm anything else, our guides will be informed of your arrival.

You can carry 1 medium bag or suitcase for each passenger seat in the reserved vehicle and 1 piece of hand luggage, such as a purse or small bag (camera case, laptop case or similar). Trolleys, carry-ons or cabin suitcases will be considered suitcases and not hand luggage. If you wish to bring additional luggage, you can select this option when making your reservation. If you have any doubts about whether your luggage will fit in the vehicle, we strongly recommend that you upgrade to a vehicle with a larger capacity to ensure a comfortable and stress-free trip.

Customers with reduced mobility now have the option to add the power chair/scooter to their reservation in our “Extras” section during the reservation process. Please note that we can only accept this extra if they are in packages of no more than 20 kg.

Yes, your pet can travel with us. You must select it in the extras section that you will find when making the reservation. Your pet may travel in our private services, as long as it does not exceed 15 kg in weight and is in its corresponding carrier maximum 65x51x47cm. In the case of private services, the pet may travel in the vehicle, but it must also weigh less than 15 kg and travel in its own carrier. It is important that you know that the pet will occupy a seat like any other passenger. If your pet weighs more than the permitted weight, contact our office and we will inform you of the possibilities we can offer you.

Please contact our reservation department and we will check if you have been located, any belongings left in our vehicles will have to be collected from the service provider’s offices at the airport. You can also arrange the collection of the object through a courier service, after consultation.

The company providing the service is not responsible for objects left in the vehicles.

If you arrive late, we will offer you the next available service, trying to make your wait and trip as short and comfortable as possible, within the possibilities.

Please note that flight delays are beyond our control and may affect our services as well as the type of service you have booked.

If your question has not been resolved or you have any issue with your purchase, you can contact our Support Center by opening an incident (ticket). We will try to resolve your doubt as soon as possible.